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Ownership |
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We sell to the customer a hosted solution, a service: a license to use the puresilva website template on the customer's domain name. The customer owns the domain name, holds the copyright to their content, and has the entitlement to 100% of the revenue made from their website while the license has been paid in full (£250) and yearly hosting fees have been paid (£8.25 per month after 1st year). Failure to make payment (after several reminders) on the license or hosting can result in the termination of our service on that particular domain name. |
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Our Responsibilities to our Customers |
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Regarding the puresilva website template, all features advertised on this features list shall be installed on our customer's website, including all recent updates |
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All websites shall be error-free; failing this responsibility, any error shall be rectified for free and as soon as humanly possible |
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We must ensure our customer's website is online and fully functioning, with reliable, fast hosting (on managed, dedicated server) and their domain name registered (or re-registered if about to expire). |
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We will back up the database content of all of our customer's sites on a daily basis. |
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We will provide technical support by e-mail or telephone and attend to any query within 24 hours. |
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All generic template updates are free to all of our customers, for life. |
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Our Limitations of Liability |
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Our fair use policy allows you to receive our technical support on a reasonable and fair basis. This includes training with using the specific functions of the backoffice, and fixing reported bugs you find. Anything else falls outside the remit of technical support and we cannot support any other issues. |
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We will ensure the customer receives very reliable hosting of their website, and can promise fast loading webpages, and in the last 5 years have had regularly uptime better than 99.9%, but we cannot guarantee 100% uptime. |
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The template doesn't require you have knowledge of HTML or CSS, but does allow you to use your own custom HTML on all of the pages of your website if you choose to do so, and even edit the CSS file for the website (if you choose to do so, it's not necessary however). We are not responsible for ensuring your custom HTML or CSS renders correctly or validates, and cannot technically support this, nor can we support questions in general about how to use HTML and CSS (as the site doesn't require you have knowledge of these markup languages) |
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We are not responsible for the content uploaded to the customer's website, but any offensive material may be removed by us if it violates any laws within the UK (where our servers are located). |
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Our 30-day refund guarantee applies to customers who have genuinely evaluated their website/hosting and find they are dissatisfied with it. We will consider claims for a refund on a case-by-case basis. We will only consider applications for a refund that are made 30 days or less since the customer's website was first used. All refund applications made more than 30 days after the website launch date will be automatically rejected. |
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Customer's Responsibilities |
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The £250 fee (or the agreed fee) for a puresilva website template includes 12 months of hosting. After the first 12 months, the customer is expected to pay £8.25 per month for the hosting of their website. |
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By agreeing to our terms and conditions, you accept the template and its various designs and functions "as is" just as you buy any product. The template is sold "as is" and our business model dictates that individual codebase customisations shall not be made to the template so as to ensure each website can be updated automatically via our patching facility. |
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The customer is legally responsible for anything they publish/upload on their website. |
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Domain Names |
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If a customer wishes to have puresilva installed on a previously unregistered, but available domain name, we will register the name on behalf of the customer. The customer will have ownership of the domain name, and can request to have the IPS tag changed to another hosting company at anytime, or have the name servers changed to another host. |
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Our domain name registration only covers .co.uk, .com, .net, and .org domain extensions. |
