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Our Responsibilities to our Customers |
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Regarding our websitetemplate, all features advertised on this features list shall be installed on our customer's website. |
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All websites shall be error-free; failing this responsibility, any error shall be rectified for free and as soon as humanly possible |
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We must ensure our customer's website is online and fully functioning, with reliable, fast hosting and their domain name registered (or re-registered if about to expire). |
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We will back up the database content of all of our customer's sites on a daily basis. |
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We will provide technical support by e-mail or telephone and attend to any query within 24 hours. |
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All generic template updates are free to all of our customers, for life. |
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Our Limitations of Liability |
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We will ensure the customer receives very reliable hosting of their website, and can promise fast loading webpages, but we cannot guarantee 100% uptime |
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We can install very specific, customised extra facilities, but must charge extra accordingly (these facilities are not part of the general template updates, which all website owners are entitled to for free) |
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We are not responsible for the content uploaded to the customer's website, but any offensive material may be removed by us |
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We are not responsible for the promotion of any of our customers, unless it's specifically paid for through our link-building service, or if the customer has paid for their website template as a one-off £395 payment (where we will secure 10 website links to point to their website) |
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Our 30-day refund guarantee applies to customers who have genuinely evaluated their website/hosting and find they are dissatisfied with it. We will consider claims for a refund on a case-by-case basis. We will only consider applications for a refund that are made 30 days or less since the customer's website was first used. All refund applications made more than 30 days after the website launch date will be automatically rejected. |
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Customer's Responsibilities |
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The £395 fee (or the agreed fee) for a puresilva website template includes 12 months of hosting. After the first 12 months, the customer is expected to pay £119 per year for the hosting of their website. |
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The customer is legally responsible for anything they publish/upload on their website. |
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Domain Names |
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If a customer wishes to have puresilva installed on a previously unregistered, but available domain name, we will register the name on behalf of the customer. The customer will have ownership of the domain name, and can request to have the IPS tag changed to another hosting company at anytime, or have the name servers changed to another host. |
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Our domain name registration only covers .co.uk, .com, .net, and .org domain extensions. |
